We generally do not charge for implementation services related to our MRR Churn application unless a unique configuration, integration or other application extension is involved. We only charge a subscription fee. That said, with our assistance and feedback, you will ultimately be responsible for collecting the metadata that is specific to your business in an Excel workbook, and also for providing adequate query access to your data.

We also generally do not charge for customization services with respect to development of information assets that we support and maintain for you, since we deliver all of our end products on a SaaS basis. Instead, we charge only a mutually agreed annual license/support fee on these information assets once you accept the deliverable. You will not be responsible for any customization cost overruns, since the negotiated price is based solely on the mutually agreed value of the deliverables, not the cost. If you are not satisfied with a deliverable or we can’t fix it to your liking, then you can walk away before delivery at no cost or risk. That is our 100% satisfaction guarantee.